Golden Nugget Closed Pool Ripoff *Consumer Suggestion
I stayed at the Golden Nugget in October of 2001. It was hard enough deciding to go by air because of Sept. 11th. When I booked it they NEVER told me that the pool would be closed and that we would have to take a van during certain hours to the Mirage hotel(another of Steve Wynn's hotels).
This was a major inconvenience. If the person that originally took my reservation told me at least I would have been prepared. I do not think Maurice Wooden, the Director of Hotel Operations reply was compassionate at all.
I think they should have at least offered a one night free stay for this major 4 day inconvenience and interruption of our vacation. I do not take alot of vacations and I would hope this could be resolved by this Ripoff Report method.
1 Updates & Rebuttals
There is something you can do that will most likely lead to some success.
#20
Tue, November 06, 2001
They filed the following to the above Rip-Off Report:
Their email: TheFraudChick@aol.com
Their name: The Fraud Chick
Their relationship to the company: Consumer Suggestion
Rebuttal:
Judith,
Isn't it awful when you plan months for a vacation only to find amenities offered by the hotel aren't available during your stay?
There is something you can do that will most likely lead to some success.
Write to:
Golden Nugget Hotel
129 E. Fremont St.
Las Vegas, NV 89101
Outline your complaints. Base your grounds on the amenities offered in the advertisement that weren't available during your stay. Leave out things that aren't their fault, like the fact that you flew after September 11th.
Be professional, clear and polite. Don't be accusatory or petulant. Just be direct in what you expected but did not receive for your money. Don't use words like "interruption: or "inconvenience", those are viewed as negative.
Instead, consider using phrases like "we were disappointed that the pool advertised was not available." or "we were dismayed to learn we had to take a van to the Mirage..."
I suggest you ask for a one night's credit for your stay. You will most likely be successful.
Make sure you give the dates of your stay and provide a daytime and evening phone number where you can be contacted.
Good luck!
The Fraud Chick