Complaint Review: Golden Vanlines LLC

I wish I head read the "Swindled!  Indianapolis Indiana" report before scheduling this movers. I have a similar experience and am still not done. 

I was moving from Long Island, NY to Westborough, MA and began researching moving companies. Golden Vanlines presented a quote to load, drive and unload at final destination with their own truck. The price was $900 and I was happy after researching the company. I have since found out they have the same name as a company out of Colorado and they are NOT affiliated. I knew the price was competitive but had gotten many other quotes from other companies along the same lines. I chose Golden Van Lines because they SPECIFICALLY STATED THEY COULD MOVE ME OVER THE SAME DAY!!! "Sure, we work 365 days a year, no problem"

The loaders were scheduled to arrive at 12 pm but arrived at 3:30 pm instead. This was on Wednesday, Dec 28, 2011. I had repeatedly told them that if they arrive after 2, I cannot make it the same day as I have to take delivery of my apartment before 7pm. Hence, by arriving late, they made it impossible for me to take delivery on Wed. I asked them to go back and come again the next day. One of the 2 men who arrived said that they will not send another truck the next day and I had to do it on Wed. They offered me to deliver it the first thing on Thursday. I had no choice and hence rolled with it. After the last box was loaded the main guy said the price is more than originally quoted. I asked how much more? A couple of hundred bucks wouldnt be a problem but he said the total price is now $2550.00!!!!! I was shocked needless to say. I have moved several times and never had such an experience. The loaders labeled every little piece as a single item that I could have thrown in mycar if I had known it would inflate the price so drastically. After a little negotiation, the man agreed for a price of $1500. I paid the man $900 in cash. Note that I had already made a deposit of $200 on the phone via a credit card (More on this later). He stated I would owe $400 at the final destination. This was, as I said, on Wednesday 12-28-2011 and it needed to be delivered on Thursday, December 29th. The trip is 200 miles and it would not take more than 5 hrs even in peak traffic.

The company also stated the driver would call me 24hrs in advance of delivery. I have been calling them since Thursday every day. They never answer their calls. After a lot of tries, I managed to get some one on Thursday evening and they said they had not trucks and would deliver it for sure on Friday.I did not hear from anyone till Friday noon and so I called them again. This time, another female picked up and said that they would deliver it on Saturday for sure. I asked her that Sat was a holiday. "No problem sir, we work throughout the week. We move on Saturdays and Sundays too". At this point, I was already getting frustrated, but decided to put up with them one last time. Since Saturday, I have been trying to reach them. No one is picking up the phone. Today is Tuesday, January 03, 2012 AND I STILL DO NOT HAVE MY FURNITURE!!! I have sent a lot of emails and left them a lot of voicemails. I have no replies from them.

Now, on the deposit. I was promised a deposit of $200 on the phone when I gave them the credit card details. I noticed online that they charged $2000 instead !!! I called them on Dec 28th, and they said "Sir, the young lady who made the transaction made a mistake. We will refund it. It should show up in 3 business days. We will send you an email immediately in regards to this". Since then, I have not had a refund nor an email. I called my bank to dispute this charge.

I wanted to warn anyone looking for a moving company in the tri-state area not to use this company as what they say and what they provide are two very different things. At this point I would have appreciated someone who would at least listen to me and maybe discount the price a little but they wont even answer their phones anymore as they have caller id and know its me. As of 12pm Tuesday afternoon I have no furniture and no exact time it will ever get here. 

I am under sever stress! I do not know what to do!