Complaint Review: Golf Now Deal Caddy

I ordered a Adams Tight Lies Fairway wood online through the dealcaddy@golfnow.com website on December 28, 2015. They emailed an order confirmation and notice that my card had been charged for the order.  The different club was delivered from RockBottomGolf.com on January 12, 2016.  I emailed RockBottomGolf.com on Jan 13 asking for return instructions.

I received an email back advising me to contact Deal Caddy as RockBottomGolf only ships based on orders from Deal Caddy.

I called Deal Caddy the next day to discuss returning the club and shipping the club I had paid for.  The customer service rep put me on hold to discuss the situation with her supervisor.  She returned to tell me to return the club to RockBottom Golf.  I told her RockBottom Golf would not accept the return and she put me on hold to confer with her supervisor.

I was advised the supervisor would call with return instructions the next day.  That call never came.  I called again explained the situation and was again put on hold while the rep discussed with her supervisor.  I was told to expect an email in 3-5 minutes with return instructions.  That email never came.

I called again and asked to speak to the supervisor directly, I was told that was not possible.  I asked for the supevisdors name or contact information and was told that was not available.  The rep told me I had to wait for the supervisor to email or call with return instructions.  The rep had no information when the supervisor would contact me.

I asked for my money back and again the rep had to confer with somebody.  I was told someone would contact me regarding a refund.

The issue is now with my credit card company and DealCaddy.

This company is a scammer, beware!