Complaint Review: Golookup

I used the $1 trial and then immediately sent a request to cancel by email. I received a reply shortly after stating my cancel request was received. Several days later I have a $39.95 charge to my account! I was livid!! I found the number to the company , not too easily, and explained in detail what happened and they tried to tell me I could not cancel by email. I argued that no where does it state that and if so why send me an email reply stating it was received.? Argued further and they asked me to read the email to them word for word then offered to cancel but no refund. Not Happy!!! Again argued my point about the email. Finally offered to refund but needed to charge me a reversal fee of $10.95!! what??? This was their error not mine!!! I asked if that was even legal!!! I demanded the full refund as I still had the email they sent me. They tried to say the email stated I would have to call to cancel. I told then I had the email right in front of me and NO WHERE did it mention having to CALL versus Email to cancel!!! Of course then I was put on hold to speak with a supervisor but when the woman returned to the line she said she was going to refund the entire charge. So my advice to anyone else scammed by this company is to stick to your guns and save all correspondence with them. They try ever excuse to get whatever they can squeeze out of you!!! The number I had to call was not easy to find but it is 1-877-890-2213. Good luck!