Complaint Review: goodwill

I have been shopping on this site for about 6 months, and every item I win, I get the most inflated shipping charges tacked on. Then you have to fight with some faceless customer service person who may or may not attempt to find a reasonable shipping cost. Lets not forget the "handling fee". Now let me get this straight:

a) you hire sub-minimum wage work force to "help them out"?
b) all your inventory costs you ZERO, $0, NADA because people like me give it to you?
c) Goodwill Industries cannot negotiate better shipping rates with a major carrier?
d) you charge handling fees for work done by a workforce that already makes at or below minimum wage?

I don't know about the accusations of schill bidding, I like to think there is some honor to this non-profit organization, but seems to me they sure are taking a lot from the very same people that donate stuff to them.

As for me, I'm done. My money spends perfectly fine in every corner of the world and I can no longer support GoodWill industries