Goodyear Gemini - Ocoee Tire ripoff overcharging Ocoee Florida
I was purchasing a new car battery and I was charged $29.95 for a diagnostic when it was clear the battery was dead. This was in addition to an installation charge of $9.95 plus 7% shop fees. I questioned the sevice manager about removing this diagnostic charge but he wouldn't.
John
orlando, Florida
U.S.A.
11 Updates & Rebuttals
Brandon
Youngsville,Louisiana,
U.S.A.
What Type of Vehicle!!!???
#12Consumer Comment
Wed, December 21, 2005
What type of vehicle was it? If the battery was directly under the hood, I agree, $30 is excessive...with many new vehicles,though, these days the battery may not be right under the hood. Some vehicles require you to take one of the front tires off to check or change the battery. Some vehicles require you to take the back seat out to replace the battery...Yes, there are connections under the hood to jump start your vehicle if you have a "difficult battery application", but you can't use these connections to test a battery or the charging system...you need to be able to see the battery to test. For many of us the manufacturers have made it very difficult to replace or check something as simple as a battery. But like I said earlier, if you can see the battery under the hood they charged way too much. You might as well have gone to the dealership for that price.
Foy
Savannah,Georgia,
U.S.A.
goodyear gemini battery check
#12UPDATE Employee
Sun, December 04, 2005
To John in Orlando---
walmart, advance auto or autozone has batteries. buy one there and they will check it for nought.
I have been a tech for 32 years and have seen at least 75 batteries replaced for something else.....
Foy
Savannah,Georgia,
U.S.A.
goodyear gemini battery check
#12UPDATE Employee
Sun, December 04, 2005
To John in Orlando---
walmart, advance auto or autozone has batteries. buy one there and they will check it for nought.
I have been a tech for 32 years and have seen at least 75 batteries replaced for something else.....
Foy
Savannah,Georgia,
U.S.A.
goodyear gemini battery check
#12UPDATE Employee
Sun, December 04, 2005
To John in Orlando---
walmart, advance auto or autozone has batteries. buy one there and they will check it for nought.
I have been a tech for 32 years and have seen at least 75 batteries replaced for something else.....
Foy
Savannah,Georgia,
U.S.A.
goodyear gemini battery check
#12UPDATE Employee
Sun, December 04, 2005
To John in Orlando---
walmart, advance auto or autozone has batteries. buy one there and they will check it for nought.
I have been a tech for 32 years and have seen at least 75 batteries replaced for something else.....
John
Orlando,Florida,
U.S.A.
rebuttal
#12Consumer Comment
Fri, November 11, 2005
I have no problem with a diagnostic, but clipping a battery tester to a terminal for 5 seconds doesn't justify 30 bucks. Look, I was charged almost $160 for a battery that retails anywhere for $70. I don't mind someone making a profit but if you can afford to pay over 100% markup , God bless, but I can't.
Leticia
Anytown,Other,
U.S.A.
I agree Robert.
#12Consumer Comment
Fri, November 11, 2005
Wasn't their just another report where they went in told the mechanic what to fix and then complained that they didn't do a diagnostic?
I would not like to be in your profession. Because as you said, you really just can't win.
Robert
Jacksonville,Florida,
U.S.A.
Why should he remove it?
#12Consumer Comment
Thu, November 10, 2005
You say the battery was dead, fine. WHY was it dead? Was the alternator not charging properly? Was the battery itself at fault? Are the cables bad? Believe it or not, tests need to be done to determine what the problem is.
I can picture it now. Goodyear replaces the battery that was dead without testing anything first. The next day, you are stranded because SURPRISE, the battery was not the problem at all. Now, you'd be writing about how Goodyear ripped you off for NOT diagnosing the problem first.
I swear, mechanics just cannot win with you people.
Robert
Jacksonville,Florida,
U.S.A.
Why should he remove it?
#12Consumer Comment
Thu, November 10, 2005
You say the battery was dead, fine. WHY was it dead? Was the alternator not charging properly? Was the battery itself at fault? Are the cables bad? Believe it or not, tests need to be done to determine what the problem is.
I can picture it now. Goodyear replaces the battery that was dead without testing anything first. The next day, you are stranded because SURPRISE, the battery was not the problem at all. Now, you'd be writing about how Goodyear ripped you off for NOT diagnosing the problem first.
I swear, mechanics just cannot win with you people.
Robert
Jacksonville,Florida,
U.S.A.
Why should he remove it?
#12Consumer Comment
Thu, November 10, 2005
You say the battery was dead, fine. WHY was it dead? Was the alternator not charging properly? Was the battery itself at fault? Are the cables bad? Believe it or not, tests need to be done to determine what the problem is.
I can picture it now. Goodyear replaces the battery that was dead without testing anything first. The next day, you are stranded because SURPRISE, the battery was not the problem at all. Now, you'd be writing about how Goodyear ripped you off for NOT diagnosing the problem first.
I swear, mechanics just cannot win with you people.
Robert
Jacksonville,Florida,
U.S.A.
Why should he remove it?
#12Consumer Comment
Thu, November 10, 2005
You say the battery was dead, fine. WHY was it dead? Was the alternator not charging properly? Was the battery itself at fault? Are the cables bad? Believe it or not, tests need to be done to determine what the problem is.
I can picture it now. Goodyear replaces the battery that was dead without testing anything first. The next day, you are stranded because SURPRISE, the battery was not the problem at all. Now, you'd be writing about how Goodyear ripped you off for NOT diagnosing the problem first.
I swear, mechanics just cannot win with you people.