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  • Report:  #1512860

Complaint Review: Google

Google Play Unauthorized charges from Google, Google Play Mountain View California

  • Reported By:
    Robert — Huntington Beach United States
  • Submitted:
    Sat, October 16, 2021
  • Updated:
    Wed, October 27, 2021

I started to receive notifications  for $5.00 charges on my debit card that was registered or put down for Google pay. I was suprised because i had not been online to purchase anything and i dont have any subscriptions with google or anyone else. While i was looking into this one $5.00 transaction from Google, Google Play, I started to receive $5,00 transactions every other second. 105 ttransactions with in 3 minutes. Each one was $5.00 from Google or it wpould say Google,Google Play. I turned my card off to stop receiving trasnactions, but the damage was done.

So I contact my card in this case it was CashApp, they told me to contact Google. 

Well good luck on that one there's no telephone number on the transaction and CashApp claimed they didn't have a phonme number for me to call either from the transation receipt that was showing.

I finally went to Googlwe support online live chat and told them my issue. The  rep from Google was trying to be funny saying that he has no access to my bank accpount so he couldnt look at my charges. I replied to him saying "You dumb bell let me retype my question to you again. I'm reaching out to you today about your company Google Play charging me $5.00 about 100 times in 3 minutes which comes to $525.00, what ae these $5.00 transactions for. The Rep then simply passed the buck to solve the problem to contact my bank  and the chat was ended whennthe rep closed the chat discussion. This mad me veruy furious.

I contacted CashApp and had to seperately report each 105 transactions seperatley to get the matter to be looked at. Well since i have a normal life of work and home life, this took me 2 days to complete in the little spare time i have.

Three days later CashApp became my savior and i was refunnded all my money back. I still haven't heard back from Google about anything on this matter. I had emaioled they're support andf haven't been replied wih anything.

I'm still receiveing a $5.00 charge once or twice day. Ofcourse they all decline because my card isn't registered with google in fact non of my bank cards are in any type of google services or memory. I  received all my money outr my cashapp and ordred another card.

Google i still would like to know what the heck are you doing charging my account for?

 

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