Complaint Review: Gore Research

Here are the facts:

I found the Gore Research ProScan tool while searching the web. The companies website indicated it would work with my vehicle (Land Rover Discovery II).

I purchased the product. I tired using it per the instructions. I tried using all of the help documentation provided by them. Still, the product would not connect to the engine management computer to decode the engine problem light. I went to my local auto parts store and borrowed one of thier units. It read the codes while I was in the parking lot of the auto parts store.

I went home and again tried using the Gore Research product. No luck.

I read the instructions on the website for returning the product. I followed them explicitly.

The package, along with a note describing the problem and the request for a refund where provided.

The package was shipped to them at the stipulated address via USPS Priority Mail and was signed for by "A Gore" on 5/31/08.


I received no word from them for two months.

So I sent them an email in August 2008. No response.

I used thier website "send us a comment" feature several times in September. No response.

If you like wasting money and don't care if you get a product that works, go ahead, but from them.

If on the other hand, you want to deal with someone who cares about customer service at some minimal level, I recommend avoiding them like the plague.

Andrew
Westlake, Ohio
U.S.A.