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  • Report:  #392048

Complaint Review: Gore Research

Gore Research No live customer support - takes a week for a response from an email Logan West Virginia

  • Reported By:
    — Garland Texas
  • Submitted:
    Mon, November 17, 2008
  • Updated:
    Fri, July 23, 2010
  • Gore Research
    4 Terrace Woods
    Logan, West Virginia
    U.S.A.
  • Phone:
  • Category:
    Auto Parts
*REBUTTAL Owner of company: Apologies

I wish I had done the research needed BEFORE ordering a ProScan devise as I ended up doing AFTER the product failed and got no response from any of the voice mails and emails to their Customer Service. I realize they may be a small operation, but you will get nowhere if you don't make your customers happy. I have a huge project on hold now for 1 month because of Gore Research's lack of human customer service. I now see that BBB has 49 complaints, 3 of which are still not resolved and have rated them as "Unsatisfactory". I'm sure they are just overwhelmed and are unable to respond to their emails and voice mails. But as a customer that has spent several hundred dollars, it is not a good thing to be ignored, you start wondering if they are "ripping you off."

Kathy
Garland, Texas
U.S.A.

1 Updates & Rebuttals

David

Logan,
West Virginia,
USA

Apologies

#2REBUTTAL Owner of company

Fri, July 23, 2010

Kathy,


I just learned about this report. I apologize for any difficulties you experienced in contacting us. We were overwhelmed with inquiries and short staffed at the time of your incident. However, that is no excuse and I apologize.

If you still have issues with your merchandise that the recent software updates haven't resolved, please contact us at support1@myscantool.com and we will resolve things to your 100% satisfaction.

Thank you.

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