GoSkate.com Rob Dunfey GoSkate.com will steal your money Internet
WARNING! This company is designed to steal your money. We
bought lessons from GoSkate for our sons birthday. Steve Seminara, Sales with
GoSkate was more than happy to take our credit card number and setup a schedule.
We had our sons birthday on a Saturday and GoSkate suggested lessons on Sunday
morning. The Friday before Robert Guirola, Dir. Of Staffing with GoSkate had a conference
call with the instructor Jimmy Flag and my wife to confirm the days and time
for the first lesson. Our son excited about his lessons and was up Sunday ready
to go but no instructor showed up. Robert returned our numerous calls Monday
and rescheduled lessons with a new instructor Dean. The next lesson was to be
on our sons actual birthday and once again had a conference call with Robert
and Dean to confirm the date. This time my wife asked Dean to call us before
the lesson time if he could not make it. Not expecting it to happen a second
time my son was up and ready to go but no instructor showed up. We made calls
to Robert but we got voicemail. Steve Seminara answered his call and said this
was unacceptable and said we would be getting a call shortly from Zach Crafts
the Director or Services. We never received that call back. About an hour after
the lesson were supposed to occur I received texts from Dean saying he was
sorry and he knew he was getting fired but he couldnt make it. We worked with
Dean and said if he could be reliable for the rest of the lessons we would
continue with him. We rescheduled for Saturday morning but this time Dean
texted me at 10:20pm Friday saying he could not make it. At this point we
wanted our money back. My wife called GoSkate and spoke with a Kevin about the
refund for no services. Kevin laughed at us and said I cant believe we dont
give more refunds with the type of instructors we have he then gave us Zachs
number. When we spoke to Zach he said he would note our refund Request. When
my wife asked how soon the refund would be made he said Well we actually have
a no refund policy. When I told him this was not on GoSkates website or on
the email confirmation of payment. Zach said the customers have to request GoSkates
return policy. It was evident that the person Zach was very young. We said we
would just work with our credit card company and dispute the debit. Zach then
told us they do this all the time so they will just recharge our card again.
This is when Zach started having a disrespectful attitude so I asked for his
manager and his reply was he has no manager. My wife asked for the owners Rob
Dunfeys number and Zach said he doesnt take calls from his customers.
If you do not want to disappoint your child then save your
time and money and stay away from GoSkate.com.
3 Updates & Rebuttals
EddieF
Hurst,United States of America
GoSkate final did the right thing
#4Author of original report
Sat, September 01, 2012
Our problems with GoSkate started on 8/19, and it has not been a very good experience at all, but GoSkate final did the right thing and refunded all of our money on 9/1. Although I am glad I finally got my money back and I hope Zach Crafts learned a valuable lesson in customer service but the big picture here is a 9 year old boy who was left standing on the side of the road disappointed about a birthday gift we bought him. He was all geared up excited to go and was let down not once, not twice but three times before we could not put him threw it any more. Today we will let him take his $240 refunded birthday money and check out a skate park in Arlington Texas that the last trainer recommended.
EddieF
Hurst,United States of America
Zach Crafts
#4Author of original report
Wed, August 29, 2012
In response to GoSkates rebuttal, the refund did not take place in 24 hours. It's been over 72 hours and I still haven't received my refund. I did get an email offer for a partial refund but I refused it since Rob Dunfey's policy is a 100% money back client satisfaction guarantee policy started this January 2012. Late this afternoon GoSkate emailed saying "we will contact you tomorrow regarding your concern about not paying for lessons you have taken." ?? GoSkate gave us a free lesson to try to fix the first trainers mess of not showing up. The second trainer was over 4 hours late and didn't even give us the full time allotted. When the trainer was supposed to come for the first official lesson he did not show up at all. He did text saying he will call to reschedule but that never happened.
Go Sk8
United States of AmericaKrissy Ferguson
#4UPDATE Employee
Tue, August 28, 2012
Krissy Ferguson was issued a refund within 24 hours of her issue. Her issue was on 8/25 and her post was on 8/25. Providing over 5,000 students successful lessons in the past year, most of our lessons go off without a hitch. We are sorry that Krissy and Eddie Ferguson did not have the same experience. Ms. Ferguson is welcome to respond to this or call 800-403-2405 if she has further concerns, but to our knowledge she has been resolved.