Complaint Review: Got Furniture

When we bought our furniture for our new house we went to Jeremy at Got Furniture in peoria on 85th ave and peoria ave. we spent $4000 for a sectional living room table set dining set bedset king size pillowtop mattress ( the most expensive one they had there)and amoire. the sectional that was delievered was the someone elses..the next day the gave me the one i had orginally ordered but because they had to come back out to deliver the correct one they wanted to charge me again for the delivery fee. so.. i when with a neighbors truck and we picked up the sectional... a couple months go by and a spring pops out the side of this so called "expensive quality pillowtop" matress. i called the store because when i bought it i was told it had a warranty.. well yes it does but i will have to take the mattress to the store and they will send it to the manufacture thus i will be out of a matress for "approximately 2 weeks" they said but "no guarantees"...i explained to them that i was 5 mos pregnant so I definately was not going to be with a mattress and sleep on the floor while the "fix" the matress ..its was a couple of months old and i spent all the money for what ... broke furniture and BAD CUSTOMER SERVICE !! UNBELIEVABLE!!! Then, if that wasnt enough i decided just to buy a brand new serta mattress from sams club instead of sleeping on the floor and donated the other one with the spring popped out...well when i got home i opened my armoire drawer and the bottom fell out! Bad quality furniture and very bad customer service! Never buy from GOT FURNITURE!!

Mary
phoenix, Arizona
U.S.A.