Gotoautoaccessories.com Don't know our parts or good customer service !!! Internet
Gotoautoaccessories was happy to take my order and immediately charge my credit card for replacement jeep doors. The doors were sent but did not fit my jeep, when I called to complain, they said it was my problem and I should have checked to see what tops the replacement doors were compatible with.
After investigating this ridiculaous claim, I found that the compatible tops listed, only by catalog code (which i am supposed to know) are replacement tops. Nowhere does it list that the replacement doors are ONLY compatible with replacement tops and they are NOT compatible with factory original harware.
I assume that when buying a replacement (for anything) that it would be compatible with factory original (anything).
Now, Gotoautoaccessories.com is unhappy to return the ill advertised replacement doors. At last corrospondence, they will return the replacement doors, but want me to pay a restocking fee. In addition their corrosponce is few and far between. This return corrospondence has now been a month in process.
Kathi,
Seattle, WA
(Melbourne, Aust)
Just to clarify, I live in Melbourne, but the doors were purchased online for my Jeep in Seattle where I vacation.
Kathi
Mont Albert North Vic
Australia
2 Updates & Rebuttals
Bob
Visalia,California,
U.S.A.
Buying Auto Parts
#3Consumer Comment
Tue, December 16, 2008
As a frequent buyer of Auto Parts, I am very familiar with the restocking fees that retailers charge. This a ==>not
As the employee stated in his rebuttal, the lady should have read the product description very carefully, or she also could have asked someone else with a little more automotive knowledge to find out if it would be compatible with her Jeep. The product's description clearly stated what it WOULD and would not fit. She should have known better...
Suggestion to the lady: This company does not belong list on this site. IF (yes, I said "IF") this company had intended to rip you off, they wouldn't offer ANYTHING to you to make this right. But, they are, so they are not intending to rip you off. Quite the contrary...
So, just pay the darn re-stocking fee. Everyone has them in place as part of their policies: Kragen Auto Parts, NAPA AUto Parts, Pep Boys, Summit Racing, and more. Just pay it, and pay close attention next time you read a product's description...
Signed,
A Frequent Auto Parts Buyer
Melissa
Mesa,Arizona,
U.S.A.
The Facts
#3UPDATE Employee
Mon, December 15, 2008
Ms. Harles purchased from our website, GotoJeepaccessories.com, on 11/03/08. She placed part number 51783-01 in her shopping cart, then clicked on the I Agree to the Terms and Conditions of Purchase button, gave us her credit card information, and submitted the order. Following is the part description Ms. Harles read to decide which part best fits her application:
Category: Door Kits
Make: JEEP
Model: WRANGLER
FitYears: 1987-1995
Part Number: 51783-01
**Additional Information: Black - Fits Supertop 51598-01 and Sunrider 51698-01 and Halftop 53818-01 - Closes on Steel Door Strikers Pin
Manufacturer: Bestop
The product she purchased was shipped in good faith on 11/10. On that same day, Ms. Harles opened an online Return Request case per our return policy and stated the following, The doors do not fit. I spoke with Best Top this morning. They said this door configuration does NOT fit factory hardware. As this is NOT mentioned in your part description, I do not feel I should pay a 15% restocking fee.
STORE POLICY - Terms and Conditions of this Purchase
If you have ordered an incorrect part or you are dissatisfied with your purchase for any other reason, you may:
REQUEST AN EXCHANGE you will be charged a $5 Handling Fee. Original shipping costs and handling are non-refundable.
REQUEST AN IN-STORE CREDIT you will be charged a $5 Handling Fee. In-store credits do not apply towards shipping or handling. Original shipping, return shipping and handling costs are non-refundable.
RETURN THE ITEM FOR A REFUND less a 15% restocking fee. Original shipping costs and handling are non-refundable
We responded to her explaining that the additional information clearly states exactly what top the door kit will fit; the Supertop 51598-01, or the Sunrider 51698-01, or the Halftop 53818-01. Per Ms. Harles own admission she does not have either of these tops. I explained to her that because she ordered the incorrect part for her application, she was liable for the 15% restocking fee per the agreed upon Terms and Conditions of Purchase.
Unfortunately for Ms. Harles she made an incorrect assumption and did not pay close attention to the information presented to her at the time she placed her order. True to our store policy, we have given her a return authorization number and return shipping address. We are more than happy to process a refund for her after she returns the product in resalable condition.
Furthermore as to Ms. Harles claims that our correspondence is few and far between; I have personally sent no fewer than 9 emails since our correspondence began. I have responded to every email sent by her and offered assistance each and every time.
We do regret that Ms. Harles feels she's had a less than pleasant experience and take her concerns seriously. We are an honorable company that strives to make superior decisions on behalf of our customers and our business partners. However, we decline to make choices based on intimidation. Ms. Harles may choose to not comply with the terms she agreed to; however that is her choice. Thank you for your time.
Please note; all email correspondence will gladly be made available upon request.