Complaint Review: Grace Homes

 Grace Homes was my contractor for hail dammage to my roof.  The insurance company made the check out to me and Grace Homes and I stupidly gave it to them, believing that article they showed describing them as one of America's top 50 roofers (Surely that company is honest, I assured myself).

It took forever and many angry calls to finally get them to repair my hail-damaged roof.  The crew actually did a good job in that respect, but I also had paid them for gutters, window repair, awning repairs, and a repaired carport.  Again, many angry phone calls until finally the gutter crew showed up and did a VERY poor job.  They damaged the soffit and then just put the new gutters on top of the damage.

I complained and sone one came to look at the damage done and took 7 screens to be repaired, telling me that they would bring them back later, when they would repair the soffit/gutters, repair the window frames and the carport.  They never came back, and I had called many times.  Eventually, they apparently closed their Nashville AND Murfreesboro offices and disconnected the office phones.  Brandt Bentley, the owner listed his cell phone as the contact, and i could NEVER get him to answer.

I filed a report on Angies List and he DID call to tell me that someone would bring my screens back, but of course, no one did.  I eneded up having to buy new screens myself, at which I filed a report with the Better Business bureau.  They had as much luck as I did in getting any response, and i found out that their BBB logo on their webpage was a bogus as their claims of being a honest and reputable business.  They have a F rating.

I regret ever allowing a rep of their to get on my roof.

Jill

Murfreesboro, TN