Complaint Review: Graham Heating & A/C

 I had an A/C come out on 09-21-17 and Albert did a whole system check on the A/C and purifier unit in the attic spent about an hour and a half here advised the act was fine and the purifier filter was good alone with the UV lights a full 30 count inspection.Then a few days later Peter from Graham Heating and A/C shows up to do his semi annual inspection and says the UV lights need replaced costs $400 and that the blue unit to the Fremont air conditioner needs replaced that it's rusting out.He also said the duct system in the attic to the purifying unit needs redone costs $2300 for everything.This not the first time they having been coming to my house to service the Carrier air conditioner for service for 7 years now and every time they come out it's the air filter needs replaced cost $120 or the UV lights need replaced costs $400. They were cancelled by me on 09-28-17 and I went with (((REDACTED))) A/C who is honest and dependable and responds immediately,either the same day or the following and gives much lower discounts on the air filter and UV tubes.

By the way you can purchase the air filter unit for The purifier unit for only $36 online and 2 replacement UV tubes for $138 online( there costs $400). Every time Graham comes out they give you the advice that something else needs done or replaced in order to make their commission and doesn't take No for answer saying that they will call the Owner,Mike and give me a discount.When I called Graham and spoke to Mike about the incident he had know knowledge as to what was going on,I think the phone call from Peter to Mike never happened.I called Mike and complained the following day that his technician had left the panel screws to the UV lights stripped and the 2 UV lights in th cabinet were secured with duct tape not attached with screws like they were suppose to be.Reference your question as to the use of my credit card yes I have used several times in past inspections by Graham A/C but not this time because I refused service from Peter who said he would even finance the $2300 and install the 2 UV tubes for free.