Grand Canyon University GCU committed fraud to enroll me, will not let me withdraw. Phoenix Arizona
GCU was very persistent and helpful to get me enrolled. I made it clear that I was attending the University of Montana presently. I was told I could begin April 20th and financial aid was approved and I would recieve a refund 10 days after class started. After 10 days I checked on the status of my refund only to find out that financial aid had not been paid to GCU becuase I was still a student at the U of M.
I contacted my enrollment counselor, never heard back, but he was very persistent to enroll me. I contacted everyone I could. One lady tried to help and apologized, twice she transferred me to someone that could withdraw my enrollment. I am still enrolled.
I am not being allowed to withdraw so that GCU can charge me for the entire semester. I have written to the President informing her of my withdrawal and if I am billed I will be sueing her,the enrollment counselor, the financial advisor, the academic advisor, the management and the board of directors for fraud. I am a paralegal, I know how. I have deleted GCU from my FAFSA.
Their ignoring of me once I discovered their fraud is obvious that they do this often. It is obvious they are leaving me as enrolled to bill me. Bring it on GCU, you're going down.
Veracious
Frenchtown, Montana
U.S.A.
6 Updates & Rebuttals
Bill
Phoenix,Arizona,
U.S.A.
We can resolve your issue.
#7UPDATE Employee
Tue, July 28, 2009
If you will send me your contact information, I will see that the issue is resolved.
Bill Jenkins
Executive Director,
Institutional Advancement
Grand Canyon University
bjenkins@gcu.edu
Sandy
Fort Worth,Texas,
U.S.A.
Get State Board Involved
#7Consumer Comment
Mon, July 27, 2009
File a complaint with the state board. Hope this helps.
Arizona State Board for Private Post-secondary Education
1400 West Washington , Room 260
Phoenix , AZ 85007
602-542-5709
http://azppse.state.az.us
Witness
Phoenix,Arizona,
U.S.A.
Good For You
#7UPDATE EX-employee responds
Wed, May 27, 2009
I am glad to see someone with some legal experience get after GCU. I was a recent employee at GCU and can confirm that enrollment counselors will persist to get you into a seat, but afterwards good luck. While there are some that truly try and do the right thing, upper managements pressure to hit numbers is slowly driving them out of GCU. I wanted to share a bit of information to hopefully help you out.
1) I am not saying that you were not told you would get a refund after 10 days, but the actual rule/law is 14 days.
2) If you want to withdrawl from GCU, don't just call in, you will get blown off. A lot of people need your application to hit certain goals for that semester start. I would also send emails to as many GCU people as you have email addresses for and tell them you are withdrawing. This way you at least have some written documentation that you requested to be withdrawn.
3) The other thing I would do is ask for a copy of the recording of your conversation with everyone. Yes, even though they don't tell students (unless they recently started), that their phone calls are recorded. Being a paralegal I am sure of your rights in obtaining a copy of a recorded conversation.
I am not sure if your issues have been resolved, I know that it has been a couple of weeks since your posting, but I hope that others will see this and be able to get the help they need to resolve their own issues. Unfortunately, GCU needs to be pressured to resolve issues the majority of the time and the more people stand up maybe some day that may change. If you need any other help or advice please let me know.
Witness
Phoenix,Arizona,
U.S.A.
Good For You
#7UPDATE EX-employee responds
Wed, May 27, 2009
I am glad to see someone with some legal experience get after GCU. I was a recent employee at GCU and can confirm that enrollment counselors will persist to get you into a seat, but afterwards good luck. While there are some that truly try and do the right thing, upper managements pressure to hit numbers is slowly driving them out of GCU. I wanted to share a bit of information to hopefully help you out.
1) I am not saying that you were not told you would get a refund after 10 days, but the actual rule/law is 14 days.
2) If you want to withdrawl from GCU, don't just call in, you will get blown off. A lot of people need your application to hit certain goals for that semester start. I would also send emails to as many GCU people as you have email addresses for and tell them you are withdrawing. This way you at least have some written documentation that you requested to be withdrawn.
3) The other thing I would do is ask for a copy of the recording of your conversation with everyone. Yes, even though they don't tell students (unless they recently started), that their phone calls are recorded. Being a paralegal I am sure of your rights in obtaining a copy of a recorded conversation.
I am not sure if your issues have been resolved, I know that it has been a couple of weeks since your posting, but I hope that others will see this and be able to get the help they need to resolve their own issues. Unfortunately, GCU needs to be pressured to resolve issues the majority of the time and the more people stand up maybe some day that may change. If you need any other help or advice please let me know.
Witness
Phoenix,Arizona,
U.S.A.
Good For You
#7UPDATE EX-employee responds
Wed, May 27, 2009
I am glad to see someone with some legal experience get after GCU. I was a recent employee at GCU and can confirm that enrollment counselors will persist to get you into a seat, but afterwards good luck. While there are some that truly try and do the right thing, upper managements pressure to hit numbers is slowly driving them out of GCU. I wanted to share a bit of information to hopefully help you out.
1) I am not saying that you were not told you would get a refund after 10 days, but the actual rule/law is 14 days.
2) If you want to withdrawl from GCU, don't just call in, you will get blown off. A lot of people need your application to hit certain goals for that semester start. I would also send emails to as many GCU people as you have email addresses for and tell them you are withdrawing. This way you at least have some written documentation that you requested to be withdrawn.
3) The other thing I would do is ask for a copy of the recording of your conversation with everyone. Yes, even though they don't tell students (unless they recently started), that their phone calls are recorded. Being a paralegal I am sure of your rights in obtaining a copy of a recorded conversation.
I am not sure if your issues have been resolved, I know that it has been a couple of weeks since your posting, but I hope that others will see this and be able to get the help they need to resolve their own issues. Unfortunately, GCU needs to be pressured to resolve issues the majority of the time and the more people stand up maybe some day that may change. If you need any other help or advice please let me know.
Witness
Phoenix,Arizona,
U.S.A.
Good For You
#7UPDATE EX-employee responds
Wed, May 27, 2009
I am glad to see someone with some legal experience get after GCU. I was a recent employee at GCU and can confirm that enrollment counselors will persist to get you into a seat, but afterwards good luck. While there are some that truly try and do the right thing, upper managements pressure to hit numbers is slowly driving them out of GCU. I wanted to share a bit of information to hopefully help you out.
1) I am not saying that you were not told you would get a refund after 10 days, but the actual rule/law is 14 days.
2) If you want to withdrawl from GCU, don't just call in, you will get blown off. A lot of people need your application to hit certain goals for that semester start. I would also send emails to as many GCU people as you have email addresses for and tell them you are withdrawing. This way you at least have some written documentation that you requested to be withdrawn.
3) The other thing I would do is ask for a copy of the recording of your conversation with everyone. Yes, even though they don't tell students (unless they recently started), that their phone calls are recorded. Being a paralegal I am sure of your rights in obtaining a copy of a recorded conversation.
I am not sure if your issues have been resolved, I know that it has been a couple of weeks since your posting, but I hope that others will see this and be able to get the help they need to resolve their own issues. Unfortunately, GCU needs to be pressured to resolve issues the majority of the time and the more people stand up maybe some day that may change. If you need any other help or advice please let me know.