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  • Report:  #778758

Complaint Review: Grand Canyon University

Grand Canyon University GCU Never attended but charged!! Internet

  • Reported By:
    Elk — Champaign Illinois United States of America
  • Submitted:
    Tue, September 20, 2011
  • Updated:
    Wed, October 26, 2011

 Where do I begin?? ..... I was in search of an online school by it being convenien tfor me since I was expecting a baby at the time. I came acrossed Grand Canyon University. They caught my attention since it was a Christain Unversity.

I contacted the school via email where i was later contacted by an academic advisor. Therefor I completed registration and sign up for finacial aid. I have to say during the few weeks i was waiting for class to start. I had a change of heart, I then informed the school pior to me attending, that i was no longer intrested in thier school. I was then told every thing will ok if I want to come back.

Here it is 2 years later I decided to attend a campus base college. There I was informed that students should go to the NSLD to checks the stauts of thier loans history, and that where I saw I was charged for x amout of dollars out of my Stafford Loan  and x amout of dollars from my Pell Grant.

How can they do that when i never attend class? I contacted the school to let them what was going on. I was told that they would have some one contact me.....no call... I called the school the other day. I was told that my account was sent out to collections for the remaninding money i owe...huh how could this be when they took money out of my and Pell Grant and Student loan which showing i currently owe???

2 Updates & Rebuttals


jtgcu2011

Jamestown,
New York,
United States of America

File a complaint, please.

#3Consumer Comment

Wed, October 26, 2011

file a complaint with the better business bureau:

http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/


GCUStudentResolutions

Phoenix,
Arizona,
USA

Wed like to assist you

#3UPDATE Employee

Tue, September 20, 2011

Please contact the Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling 602-639-8035 with the details of your issue and someone will reach out to you via phone or email within one business day.

Thank you for giving us the opportunity to resolve your
issue.

Respond to this Report!