Complaint Review: Grand Incentives

 I won a "Take Off for Two' certificate on a bidding site. When I sent in my planning form, I had a specific trip in mind and no alternate dates. I submitted  one day for travel and return. The company used this as an excuse to void my certificate. When contacted, they said they would only accept three dates, thus the form is incomplete.

I travel several times a year for both pleasure and business. Rarely do I have a choice of three dates on which to travel.

I believe this is just an excuse to get you to trade in your "voided" certificate for 2 resort week certificates, for which you must put a deposit of $175 per person. Based on all the bad publicity, it seems that this money is never returned and no vacation ever takes place.

When I threatened to contact the Better Business Bureau, they called me and said they would process the one date I had requested. By this time I had already booked my own non-refundable airline tickets.

Shady company, to say the leastt. All these complaints described here seem to be true.