Complaint Review: Granite State Hedgehogs

I boarded my hedgehog with Granite State for two weeks, and when I came back, they gave me a different animal. I have tried many times to figure out what happened, but have gotten nowhere, and now they refuse to respond to me. I cannot recommend Granite State to anyone.  

I boarded my 3-year-old hedgehog for two weeks back in March. When I went to pick her up, they gave me back what appeared to be a completely different hedgehog: 

1. She was drastically larger. She gained nearly 50% of her body weight.

2. She had darker ears and new markings on her forehead. 

3. She had a permanent scar that disappeared. 

4. She had a completely different disposition- our hedgehog was extremely friendly and happy before. 

Obviously, I was incredibly concerned. Granite State insisted that she just ate a lot. My vet confirmed that those sorts of changes couldn't have happened in a year, much less two weeks. 

As I mentioned, I have tried many times to figure out what happened here. I got a number of different responses from Ayane and Jay from Granite State, none of which were acceptable.



For example, I was told "hedgehogs change color sometimes," which is simply untrue for hedgehogs of this age. Through all of this, I felt that Granite State was trying to blow me off and get me to stop asking for explanations. 

I am completely devastated at the loss of my pet, and I feel completely powerless here. Talking to Ayane and Jay from Granite State was like talking to a brick wall. Eventually, they stopped answering me and even blocked me from messaging them via their business Facebook page. 

Please don't make the same mistake I made, and look elsewhere for hedgehogs and hedgehog boarding.