Grant Funding Search, The Grant Professor Deceptive practices that allowed them to steal money from me. Henderson Nevada
Grant Funding Search (The Grant Professor) refuses to refund me money that they took from my account due to a 7 day trail period clause.
Be Warned. They do not follow appropriate business practices (i.e., the customer is always right). I missed contacting them by one day to let them know that I did not want their services and they refused to refund me my money.
My defense is that their website was not specific on when the 7 day trail period begins. I had logged onto their site one late evening on 1/15/2009. I figured the start date would be 1/16/2009 since it was late and no one would be able to process my cc for postage until the next day. I did use their website the first two days of the 7 day period (1/16/2009 and 1/17/2009), but found it not useful and had not used it since.
They started the count down from 1/15/2009 rather than 1/16/2009. Thus in my view started the count down of 7 days a day earlier. Thus the 7 day was reached 1/22/2009 rather than 1/23/2009.
I have a problem with internet based companies having the ability to do these automatic charges after trial periods. They should have to send confirmation emails to verify a persons desire to subscribe to their services post any trial period. There should be a request for subscription verification, not the other way around, that is that the consumer has to remember to call them to cancel any such subscription.
Robert
Scottsdale, Arizona
U.S.A.