GRANT MASTER Aka Network Agenda GRANT MASTER Ripped me off! Charged my account as NETWORK AGENDA..2 WEEKS AFTER I CANCELLED!! Las Vegas Nevada
I ordered the FREE Grant Master CD and started reading about online grant scams, so I called to cancel it. The representative said I had 7 days to take advantage of the program for free before I cancel.
So, I agreed, but thought I would forget to cancel if I waited 7 days, so I called back within 2 days and told them to cancel it. The rep was nice about it and said it was cancelled and my account would NOT be charged.
So, today I looked at my online bank account and there is a charge of $9.95 from "Network Agenda". I didn't recognize the name so I investigated and it was Grant Master! I called back today and another representative told me they couldn't find my account.
I wasn't surprised since I CANCELLED it. Then took the last 4 didgets of my acct number and suddenly found the account. He said there was one number off on my zip code is why he couldn't find it at first.
He confirmed my account was charged the $9.95..he went on to say how the representative did indeed cancel the Grant Master account, but didn't cancel the "Bonus" features of the account. So this is why I was charged. I questioned what the "Bonus" feature was since I didn't know what he was talking about.
I went on to tell him how the rep assured me the account was cancelled and I would NOT be charged. I even asked her again to make sure! She assured me again I would NOT be charged since I cancelled before the 7 day trial period was up.
He said "I'm sorry Ma'am, but when the service rep cancelled it, she didn't cancel the bonus feature of the service...But, I will cancel it now for you and you wont be charged after this." I asked about refunding the charge?? He said "I'm sorry ma'am we can't do that since this part of the service was still active after you cancelled."
Sooo, I'm ripped off for $10 from Grant Master. Very clever scheme I'd say. It is a lesson learned the hard way!
Beth
Wayland, Michigan
U.S.A.
6 Updates & Rebuttals
Trytheone
Houston,Texas,
U.S.A.
Grant Master/Raven Media Sold my credit card number to a third party Biller
#7Consumer Comment
Sat, March 22, 2008
I purchased the Grant Master CD - cancelled within minutes of the order and one month later had a fraud charge to my debit card from "Check Bill, WA US, Kirkland" There are multiple aliases. I tracked the charge back to Grant Master through the Internet.
There are hundreds of others with this same problem.
If you look at the terms and conditions of the Grant Master CD site... They are protected under the laws of Belize... not the USA.
They sold OUR credit card info to the third party biller!
Even if you are cancelled by Grant Master/Raven Media... your information has already been compromised!
We can file a report to FTC, cancel our credit and debit cards and spread the word to warn others on this and other sites.
We can also try to nip this in the bud and have Grant Master/Raven Media cease this practice.
Beth
Wayland,Michigan,
U.S.A.
Received email from Grant Master/Network Agenda/Raven Media
#7Author of original report
Wed, March 19, 2008
This is an update on my Report I posted 3/14/08 WOW! I am amazed how fast this was!! I just hope they follow through. Here is a copy of the email I received today...Whoever wrote this to me sounds legitimate and fair. Too bad they haven't imposed this standard onto their telephone reps. :(
Raven MediaTM Product Refund Confirmation
--------------------------------------------------------------------------------
Date: Tuesday, March 18, 2008
Dear Beth,
Our records show that you have requested a refund for your
recent purchase of Network AgendaTM.
Your refund request has been approved and is being processed.
Please allow 3-5 business days for the transaction to complete.
Please make note of this confirmation number for your records:
Refund Confirmation #RL5130088
We strive to provide the very best in consumer support. We work
hard to ensure delivery of the features and functions that our
clients need, and we strive to provide the best in customer satisfaction.
We thank you for trying our services, and are happy to have had
you as a customer!
If you have any questions or comments regarding the contents
of this email, please contact our customer service department
Monday - Friday between 9 AM and 9 PM EST at 866-370-7270.
Note: Refunds are given in the same form of payment originally used for purchase.
If you paid by credit card, Raven Media credits your credit card account immediately
after your refund request has been accepted. However, depending on your credit card
company's process, credits may not appear until 4 to 6 weeks later.
Beth
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#7UPDATE Employee
Tue, March 18, 2008
I would like to discuss Beth's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#7UPDATE Employee
Tue, March 18, 2008
I would like to discuss Beth's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#7UPDATE Employee
Tue, March 18, 2008
I would like to discuss Beth's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#7UPDATE Employee
Tue, March 18, 2008
I would like to discuss Beth's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Beth obviously experienced. Beth, I was able to locate your account and have verified that it has been canceled at this time. I have also issued refunds for the charges that were incurred after you had canceled. You can expect to see these refunds post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Beth. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.