Grant Master Billed me $5.95/mo after I had cancelled. Said I had to pay the first one, after that it would be cancelled. I don't believe them. Internet Internet
I ordered a Grant Master CD that was supposed to be $1.97. After I ordered, I received an email stating that a 14-day trial membership for $29.95 would be billed to me unless I cancelled. I called to cancel. Cancellation No. MV3180040. I thought that thils would be the end. Three or four days later, my bank statement shows a $5.95/mo for membership. I called to cancel that. Cancellation No. MD3180042. I was told that it was too late to cancel the $5.95 already posted, but future charges would be cancelled. I don't believe them. I didn't ask for this and I want my bank account credited for the $5.95.
I filled this report out before and received a confirmation code: 436064, but I cannot see on your site where it was recorded so I don't know if it went through.
Can you please contact me and let me know if this has been processed?
Thanks, in advance, for your time and consideration
Barbara
Matteson, Illinois
U.S.A.
4 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Mon, September 10, 2007
I would like to discuss Barbara's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Barbara obviously experienced. Barbara, I was able to locate your accounts and have verified that they have been canceled at this time. I have also issued a refund of the $5.95 and sent you a confirmation email confirming this. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Barbara. Hopefully, I will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Mon, September 10, 2007
I would like to discuss Barbara's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Barbara obviously experienced. Barbara, I was able to locate your accounts and have verified that they have been canceled at this time. I have also issued a refund of the $5.95 and sent you a confirmation email confirming this. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Barbara. Hopefully, I will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Mon, September 10, 2007
I would like to discuss Barbara's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Barbara obviously experienced. Barbara, I was able to locate your accounts and have verified that they have been canceled at this time. I have also issued a refund of the $5.95 and sent you a confirmation email confirming this. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Barbara. Hopefully, I will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Mon, September 10, 2007
I would like to discuss Barbara's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Barbara obviously experienced. Barbara, I was able to locate your accounts and have verified that they have been canceled at this time. I have also issued a refund of the $5.95 and sent you a confirmation email confirming this. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5694, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Barbara. Hopefully, I will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.