Grant Master.com, Grant Writer Pro.com, Raven Media, Grant Master The company charged me a monthly fee without offering valid contact info. in order to cancel it. Las Vegas Nevada
The company offered to send me a cd for just shipping and handling and for a trial period. After the trial period was over they were to charge a monthly fee. I wanted to cancel the service but did not find any usable contact info. I did not find and email nor phone number with which i could reach them.
They already charged me for one month's fee and all i got was one cd. I'd like to get my money back and not get charged anymore for any monthly fees.
Nalleli
YAKIMA, Washington
U.S.A.
5 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Mon, July 30, 2007
First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Mon, July 30, 2007
First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Mon, July 30, 2007
First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Thu, July 19, 2007
First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Nalleli states in her complaint that she did receive the CD that she'd ordered - our contact information is provided on the CD packaging and on the insert enclosed with the CD.
If you'd like to cancel using the customer service line it is 866-396-5718.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Wed, July 18, 2007
First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email (our contact information/phone number is included on each of those as well and is enclosed in the CD that you state you did receive). The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
If you'd like to cancel using the customer service line it is 1-866-396-5718.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.