Grant Master - Raven Media Charged my credit card & I never ordered anything from them! Las Vegas Nevada
I'd never even heard of this company until I began receiving phone calls from a company saying they were Raven Media and stating that I had ordered a Grant package on the internet. I was charged 1.99 to my American Express account. I don't know how they got my credit card numbers! I never asked for any Grant package - I don't write grants!! I called American Express and disputed the charges and they were removed from my account. How did they get my numbers and why did they think I ordered a Grant CD???
Barbara
Downingtown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, September 09, 2008
I would like to discuss Barbara's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Barbara obviously experienced. Our policy is to never charge anyone who is not interested in receiving our program or the membership portion of the offer. If fraud was perpetrated against you, it was perpetrated against us as well. We take a firm stance against fraud and will assist any person in any way possible to resolve this issue. We can provide investigators with all information that was captured at the time the order was placed including the location of where the order was placed from. Please understand, we did not enroll you in our services. There is no way for our company to get your credit card information without it being directly entered in to the system through the online sales page.
Clients with this type of concern can call customer service at 1-866-396-5718 and they will help to address these issues as promptly as possible.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Barbara. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.
Sincerely,
Ryan R.