Grant Resource Center/ Grant Instructor LLC promotional offer made on respected website, offering CD for shipping only cost, and then charged account $49.50 Las VegasLas Vegas Nevada
This company made a promotional offer on a well respected website for that websites members. The offer was for Grant Search Educational Software and the offer indicated that the software was free and there would be only a shipping charge of $2.95.
When I looked at my bank account it had been charged $49.50. I have sent two e-mails and they apparently do not have the respect to return message or refund customers.
I would be happy to return the software to them, if a refund were to show up on my account, or if they would even respond to e-mails. I will be letting the website that allowed this promotion know about the business practices of Grant Resource Center/ Grant Instructor LLC.
Sharon
Spokane, Washington
U.S.A.
1 Updates & Rebuttals
Nick Ramos
Las Vegas,Nevada,
U.S.A.
Reason For Charges
#2UPDATE Employee
Fri, June 20, 2008
I would like to apologize to Sharon about the misunderstanding while placing an order for our materials. You are more then welcome to contact me by email at Support1@grantresearchguide.com.
Below explains the reason for the charge:
You may have noted that before clicking the "Submit Order" button on the home page of the Grant Research Guide, directly below that big red box is a paragraph stating, "By submitting this form I am ordering the Grant Resource Information and trial membership. After the seven day trial I will be charged $49.50 a month thereafter if I do not cancel. I have read and agree to the PRIVACY POLICY and Terms & Conditions. Cancel any time by calling 1-800-235-1364." Information about the trial membership can be found on either our Terms and Conditions, located at http://www.grantresearchguide.com/terms.php or on the payment page, where you are asked to enter your payment method and information.
There it states: "A free seven (7) day subscription in the Grant Research Guide Resource Center is included with each free CD that is shipped. If you choose to cancel your subscription to the Grant Resource Center anytime within the first seven (7) days of sign-up you can do so without charge. If you decide to keep your membership in the Grant Resource Center, a charge of $49.50 will be automatically billed to your credit card each month for continued subscription access. Please see the Terms and Conditions for additional details."
With Regards,
Grant Instructor LLC