Grant Search Assistance Dept. - Raven Media Close call. I'm crossing my fingers ripoff Las Vegas Nevada
I happened upon your site while trying to find the Grant Search Assisitance site and I'm glad I did!
My heart sank when I saw the same phone # I received (866-370-7270) posted time and time again.It hasn't been the full 2 weeks since I placed my order but after reading the comments here I called the # I had been given immediately. I was relieved to get a customer service rep. She was polite and did cancel the subscription. I made sure to get her name and her employee ID # along with the confromation #. I recorded the physical address of the compnay when I signed up so I have included that hoping it will help someone out there.
Terri
Rochester, New Hampshire
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, December 01, 2006
I located Terri's account to verify that she had indeed been cancelled, as it is not our policy to ever charge a customer that is not interested in utilizing the additional services that accompany the free CD. Clients simply need to do as Terri has done and follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel services during the free trial period, or anytime thereafter. Terri did state in her complaint that my name and phone number was found by her on this site after it had been posted by someone else.
I actually post this on every rebuttal I file as I want to make sure any clients we've failed in any way understand that I am available to help resolve their concerns. I demand that our company provides professionalism and respect to our clients and when we fail them in this or any other area I would like to resolve it. If you are a client that we have failed in any area please contact me directly by calling me on my cell phone at 435-773-1795 or via email at ryanr@iworks.com ASAP so that I can help you receive the resolution you are seeking.
Sincerely,
Ryan R.