Grant Search Assistant Compulsive , arrogant Con Artists fraudulently steal from consumers St. George, Utah
My mastercard has been charged 29.95 without my authorization. This company states that you only pay 4.95 for shipping and handling for a CD.
When you are on a fixed income every penny has to be accounted for. These jerks do not care, and it is high time that someone stop them now.
James
Mesquite, Texas
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, November 28, 2006
I would like to discuss Jame's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service James obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period, or anytime thereafter.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to James. Hopefully, I will hear from him soon so that we can get this resolved.
Sincerely,
Ryan R.