Grant Search Assistant Ripoff continued unauthorized billing Internet
After an expected single charge, they began monthly billing and would not stop. Phone calls accomplished nothing (because they would not return calls). As a last resort, I cancelled the card used for the initial purchase. Hopefully this will end the monthly unwanted bills because the card number has changed. This is a major inconvenience for me, but it'll be worth it if the unjustified monthly billing ends.
Don
Burien, Washington
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Thu, August 24, 2006
My name is Ryan R, I am the general manager of Iworks and we handle all the customer service for Raven Media. If you are at this site then it is probably because we failed you somewhere in the customer service process and I would like the opportunity to make it right.
This is the customer service number 866-370-7270.
If you call this number you should get a friendly helpful agent that will be happy to help you and even give you a refund if that is what you desire. If for any reason our agents did not help you and you don't feel that we have done our job please feel free to call or email me personally and I assure you I will handle your problem immediately.
My email address is ryanr@iworks.com.
Ryan - St. George, Utah
U.S.A.