Grant Stimulus Source,Grant Resource /Grant Master attempted to scam me into their "grant program" and asked to charge my Visa $2.98 for shipping DVD about program Internet
I fell prey to their promise of receiving a free Government Grant. I suppose I was desperate as I lost my job and my husband is on disability. They charged our VISA $2.98 for shipping of a DVD and then after the trial period would charge approx. $39 a month.
I know this was a gullable action on my part but these are desperate times for everyone. I feel really stupid.
I called their customer service and insisted they cancel the whole package and to not charge any monies to my VISA. The person I spoke with was insistant they are not a scam and kept trying to convince me not to cancel. At one point she just got plain rude. But I did keep insisting and was provided some confirmation numbers. Three to be exact.
Susan
Great Falls, Montana
U.S.A.
4 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#5UPDATE Employee
Fri, May 01, 2009
Susan,
I am very glad to read that you were able to have your concerns addressed through the Customer Service department.
I would like to discuss Susan's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at customerservice@cshelp.orgOnce again, my apologies to Susan.
Sincerely,
Online Customer Support
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at Customerservice@cshelp.org and I would be happy to address your concerns ASAP.
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#5UPDATE Employee
Fri, May 01, 2009
Susan,
I am very glad to read that you were able to have your concerns addressed through the Customer Service department.
I would like to discuss Susan's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at customerservice@cshelp.orgOnce again, my apologies to Susan.
Sincerely,
Online Customer Support
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at Customerservice@cshelp.org and I would be happy to address your concerns ASAP.
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#5UPDATE Employee
Fri, May 01, 2009
Susan,
I am very glad to read that you were able to have your concerns addressed through the Customer Service department.
I would like to discuss Susan's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at customerservice@cshelp.orgOnce again, my apologies to Susan.
Sincerely,
Online Customer Support
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at Customerservice@cshelp.org and I would be happy to address your concerns ASAP.
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#5UPDATE Employee
Fri, May 01, 2009
Susan,
I am very glad to read that you were able to have your concerns addressed through the Customer Service department.
I would like to discuss Susan's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Susan obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at customerservice@cshelp.orgOnce again, my apologies to Susan.
Sincerely,
Online Customer Support
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at Customerservice@cshelp.org and I would be happy to address your concerns ASAP.