Complaint Review: Grant Writer Pro

On November 1st, my lovely wife was compelled to inform me of an unusual charge that kept showing up on our debit card statement. After a bit of investigating I found that for the past 3 months I had been charged $29.95 for something called "Grant Writter Pro". Having no recolection of this, I Called the company and explained my situation in great detail to the Customer service representative.

As I am sure,by now, all who are reading this know the very rehearsed and somewhat automated response that the rep must blurt out all day , or all night (as the person you are speaking to is in India) that tells of the free 14 day trial then if you don't cancel blah ..blah ..blah .

Bottom line is they found an easy scam but that's not the scary part. The real scary part is that they are not just charging you for the one application (on a monthly basis) but three seperate ones with seperate names!!! if you read thid look on your statement for "Network agenda" and foR "Small Busisness Administration (SBA)" theses are two other charges that they get you for claiming when you orderd the "Grant writter pro " you also agreed for these other services.

I stumbled upon this as I looked further into more unexplained charges on my card. I noticed that the person who answerd the phone for "Network agenda" sounded just like the person who I had just spoken to with "Grant Writer Pro" and BEHOLD the cacelation code was exactly the same number as the other was!!
After The rep knew it was me again, she let me in on the third company, they were calling it "SBA" "small busines administration. The charges were $7.95 per month for "Network agenda" and $11.00 per month for "SBA".

Thanks to the decent person the rep was, I was able to get all three to stop charging my card, but no refund in sight.

steele
Newberg, Oregon
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are not a collection agency.

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.