Grant Writer Pro, Networkagenda.com, BSM/SBA EXPRESS Paid for the CD ONLY, now they won't stop charging! . . Internet
I purchased the Grant Master Pro cd for the shipping of $1.97, as promised on the website. After that, I was continuously charged from Grant Master Pro of $39.95, networkagenda.com of $9.95, and BSM/SBA EXPRESS of $7.95! I never authorized them to charge me. I went to the website many times and was unable to find a contact information and phone number. I saw an e-mail address and e-mailed them twice, but none was successfully delivered! How do I stop this??
Hannah
West Covina, California
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Mon, January 21, 2008
First of all let me offer my sincerest apologies to Hannah. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Hannah had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement:
Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.
Hannah, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern.
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.