Complaint Review: Grantmaster Raven Media

After loosing the only income our family counts on, we saw the Grantmaster CD Free offer for S&H costs only ($1.97). We thought we'd give it a try for $1.97. We could sort of afford that, especially if it might help us to get back on our feet. We should have been suspicious right away when the tiny S&H charge was split into two charges, taken by companies with 2 different names. Imagine our shock when our PayPal Account linked to our Ebay Store of several years was overdrawn. Paypal then attempted to access our personal account, which we used as backup for PayPal charges. I tried to figure out what companies were taking money out of our account and why. We did not order anything but a $1.97 CD about grant applications. There were charges withdrawn from our accounts from 3 different companies, all located in Las Vegas, NV. All of the charges put our accounts in overdraft at $34 each incidence. I finally was able to contact Grantmaster/Raven Media and they told me that, yes, all 3 companies were associated and that I signed up for their services automatically by NOT cancelling or unchecking the sign-up boxes on the web-landing page for the "free" CD. They were very nice about cancelling our memberships (?) but did not reverse the charges they had taken, causing our personal account to be overdrawn by $115, our business PayPal account to be overdrawn by $47, and our Ebay store account now remains unpaid and in jeopardy of shutdown. We have spent years building our Ebay business and retain a 100% positive feedback rating! We KNOW what customer service is and these guys are definitely lacking. Because we have lost our primary family income, we have no way of settling the overdrafts with our accounts. We are barely able to survive as it is. We want something done here. This is a crime-if not legally, for certain, ethically!

Next step-the Better Business Bureau if that will make any difference. Thank you reading this and beware.

Anna
Anza, California
U.S.A.