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Grantmoor Motor Lodge Patel Disgusted Newington Connecticut
I booked a hotel through Priceline.com for 11/22/2014.
I have booked with Priceline numerous times over the past eight years and have never had an issue with any hotels I've stayed in. My husband and I took out two children, ages 2 and 6, to the Grantmoor Motor Lodge, thinking that it would be like every other normal hotel we've booked through Priceline. It was a two hour drive. However, this was not the case. The Grantmoor Motor Lodge was basically an "adult only" type of hotel. When we brought our luggage in the room we noticed that this hotel was completely disgusting. The carpets were not vacuumed, there were weird substances all over the furniture and the mirrors and as soon as my children turned on
the television, porn was instantly playing on the screen. I went into the bathroom to find no hand soap at all and the toilet had not been cleaned. I then went to look at the bed and inside the sheets were long black hairs in every layer of bedding. I wouldn't even let my children take there socks off because the floor was dirty and sticky. I opened one of the dresser drawers and realized that the dresser was completely broken and the drawers had no
bottoms. I immediately called Priceline and was forwarded to an agent a Booking.com. I notified her of the room's condition and she said she could possibly more my family to another hotel close by. She then came back to tell me that the hotel was refusing to refund my room and that if I wanted to switch motels, I would have to pay again. At this point, it was 6 p.m. and my family and I had plans for 7 p.m. We did not have the time to book another hotel
and my iphone was about to die, so I was basically stuck with no options. I decided that my family and I would have to cancel our plans and just go home, so I went to the front desk and politely asked for a refund. The representative told me that he would not refund me but could move me to a different room. I explained to him that I lived two hours away, just drove here with a 2 year old baby and requested for a room that was not used for sexual purposes and that would be clean and sanitary. I quickly chose a room that seemed decent and asked for new bedding because there were hairs under the comforter again. I then requested that someone vacuum and clean the bathroom for my children and instead of sending someone to clean, the representative knocked on the door and handle me a bottle of orange cleaner; with no paper towels or sponges. After looking at a number of horrifying rooms, I found one that seemed okay. My husband and I threw our luggage in the new room and left the hotel for our 7 p.m. plans. When we got back to the hotel we realized that although the new room seemed clean for the 3-5 minutes we were in it previously; it was not clean at all and the bath tub was broken. I went to the front desk and a different man was behind the counter. He explained to me that I had already seen several rooms and was annoyed that I was asking to switch again. I looked at a few rooms and every single one smelt of smoke, was not clean and had mirrors on the ceilings. I couldn't imagine driving home 2 hours that late at night, so I chose one of the rooms that seemed to be livable. However, yet again... I was wrong. The new bedding given to me had an enormous, red stain on the comforter and the pillows were stained and brownish-yellow. There were splotches all over the mirrors, the shower was filthy, the walls had stains on them, the rugs weren't vacuumed, there was a stain on the mattress itself and blood on the floor and mirror. There was no hand soap in the bathroom. There was a tray in the room with complimentary plastic cups on it; the tray was covered in cigarette burns and a sticky substance. I went to Target and purchased paper towels, hand soap, Lysol, bathroom cleaner, tooth paste and Windex. I got back to the hotel after midnight and spent an hour cleaning and sanitizing the hotel room. Even after scrubbing the shower, I still did not feel comfortable having my family shower in there and we did not use the shower during our stay. My family and I had plans to spend our Sunday in Connecticut and were not even able to shower beforehand because of this gruesome hotel. I am beyond mad at this point and deserve a refund plus compensation for the times wasted, stress, and all of the cleaning supplies I had to purchase. I had to lug items from room to room and then was expected to clean the room myself; it is absurd.