Grantresearchguide.com will charge your credit card $49.50 and WILL NOT give you your money back. Las Vegas Nevada
I paid $1.95 for instant access to their website which was useless and full of more companies wanting more money for info. A week after, I noticed a pending charge on my credit card, by the time I called it had been past their "7-day trial period" and I was charged $49.50.
So, I call customer service and was informed I could cancel my account starting the next month but would not be refunded the $49.50. I never even logged on to use it anymore after the first time, because it was useless. I tried to explain this and got no where.
After I called my credit card company and they told me they couldn't do anything about it, I called Grantresearchguide.com back. I explained my situation again and was told that I should've read the fine print. After I explained how unethical it was to charge a "teaser" fee of $1.95 and then, within 7 days, charge $49.50 she was still not budging. Of course her supervisor was at lunch. I proceeded to tell her this was shady and she hung up on me!!!
I also asked her if she had ever Googled her company's name and saw all the complaints that popped up. Of course, I got the speech about advertising again. I told her all those people can't be wrong.
Needless to say, I cancelled that account and got a new credit card. It may only be $50 but that's a lot to families who are looking for grants to pay for college because they can't afford it. Scammers.
Oh, and another thing. On their home page, they even say "As seen on T.V." with MSNBC and ABC network logos!!!! I wonder if these networks are even aware of what's going on??? I somehow doubt it very seriously.
Amyjh
Whispering Pines, North Carolina
U.S.A.
1 Updates & Rebuttals
Nick Ramos
Las Vegas,Nevada,
U.S.A.
Grant Instructor LLC
#2UPDATE Employee
Wed, September 10, 2008
I would first like to apologize about the misunderstanding while placing an order for our materials and the way you were treated by our customer service, if this should ever happen to anyone else please email at the address below. Before clicking the "Submit Order" button on the home page of the Grant Research Guide, directly below that big red box is a paragraph stating in a good size font, "By submitting this form I am ordering the Grant Resource Information and trial membership. After the seven day trial I will be charged $49.50 a month thereafter if I do not cancel. I have read and agree to the PRIVACY POLICY and Terms & Conditions. Cancel any time by calling 1-800-235-1364." Information about the trial membership can be found on either our Terms and Conditions, located at http://www.grantresearchguide.com/terms.php or on the payment page, where you are asked to enter your payment method and information.
There it states: "A free seven (7) day subscription in the Grant Research Guide Resource Center is included with each free CD that is shipped. If you choose to cancel your subscription to the Grant Resource Center anytime within the first seven (7) days of sign-up you can do so without charge. If you decide to keep your membership in the Grant Resource Center, a charge of $49.50 will be automatically billed to your credit card each month for continued subscription access. Please see the Terms and Conditions for additional details."
We have designed our website to simply offer individuals all the right tools to receive government funding.1.95 instant access for 7 days is a great deal and plenty of time to insure that this is what your looking for, if you do not cancel with in the 7 days, no charges are issued. We are proud to state that our website has no hidden agenda, all the charges are stated right on the billing page. I will be more than happy to answer any questions or concerns you may have support1@grantresearchguide.com
With Regards,
Grant Instructor LLC