Complaint Review: GRAPHCARD

Please learn from my bitter experience and be wise 
I have over $600 in my account with the Graphcard. My account email is sjpeopleperson@yahoo.com so if any Graph-card agent is reading this kindly verify my story if I lie. Its over 11 months which my account is not access-able after funding via VTN from Nigeria. When i contact customer service with my problems, whats they do is to reset my password. Only password was reset but my pin still remain the-same. The sent pin still remain the old one  I use to use before funding my account with them . Each time i try accessing my main account with Pin # 19-- i get the below error messages.Alert!: There is a temporary hold on your account. Please contact customer service to resolve this issue.
They give no reason why what cause the temporary hold on my account and its taking forever to fix. I fund my my account using VTN from Nigeria which happens to be their partner. 
When i call Graphcard company, is either they don't pick their calls or when they pick they promise to fix your problems in 24hrs but they will only end up reseting your account password and you will not be able to access the account with your pin number.
Note that the below error messages. is they way Graphcard uses to scam people. Be careful and be wise Alert!: There is a temporary hold on your account. Please contact customer service to resolve this issue.