Complaint Review: Great American Handyman

Nothing Great About Great American Handyman! If could give 0 stars I would! On February 23 2017, I hired John Baile and his Company Great American Handyman, to install a white 6ft vinyl privacy fence on my property. As per his requirements, 60% of the total cost of the product and installation was to be paid upfront in order for the fence to be ordered through the manufacturer. That included 60% of the cost of the product and a portion for labor and installation. Do not ever agree to this with Mr. Baile or hire him as it's one of his many tactics deceive you, take your money, and run. The following will give you an idea of the stress I've had to deal with and how this company should never been used by anyone!

On February 24, 2017, a check was written to Mr. Baile who assured me that the fence would be ordered with a 2 week lead time for installation occurring the week of March 13, 2017. He cashed the check same-day - go figure! After not hearing from Mr. Baile, I inquired as to the status of the fence of March 23, 2017. Note: This is a month after payment was made. Mr. Baile advised that he would follow-up with the fence company to determine the status of delivery for installation. I advised Mr. Baile that the fence would need to be installed as soon as the product was delivered. He had already breached our agreement and I wanted the fence installed so I could move on and never deal with him again. The fence was delivered on my property on March 31, 2017. Mr. Baile committed to an installation date of April 1, 2017 however; was unable to make this commitment. He gave multiple excuses and never rescheduled the installation. Hence, the fence remains on my property.

From April 1, 2017 to April 15, 2017, Mr. Baile refused to provide a date for the installation. I consistently followed-up with him and he has refused to answer phone calls and has resorted to text messages in order to avoid direct conversation. His text messages are vague, promising me he will get back to me but never does. During this time, I provided Mr. Baile multiple options for the fence installation including hiring a contractor and even refunding my money and taking the product. Mr. Baile refused to commit to any decision and continued to provide assurance that the fence would be installed without a definitive timeframe. The fence was never installed.

I filed a Better Business Bureau complaint as no consumer should be subjected to these unfair and deceptive business tactics by Great American Handyman or Mr. Baile. Unfortunately, the Better Business Bureau doesn't do anything for the consumer as even if you refute his response, the case is closed. If you are reading this, trust me, do not use this company. I will fight him in court for everything he has done to deceive me, breach our agreement, and steal money for work not completed.