Print the value of index0
Great American Van Lines Inc of Davie, FL Dishonest Company & Poor Management Davie, Florida
I was referred to Great American Van Lines via Vanlines.com.
I called the company the first week of November and received a moving quote from Rebecca. I was quoted $1,037 for the move as long as the items listed were accurate. I spoke to other moving companies that suggested I request a binding
quote because the quoted amount was far too low. I received a binding quote stating the amount was valid as long as the movers were moving the items on the list. When the movers showed up 45 minutes late on the day of my move all of
the tricks and scheming began. The mover claimed Rebecca apparently made an error with the quote because the amount she quoted me was far too low. The mover them put me on the phone with Tony, the worst manager in the world, who
tried to tell me they would charge me a flat rate of $1,700 to prevent high fees from going over the square footage or pounds. FYI, my binding quote is for items, not pounds. I tried to tell Tony I was not quoted for pounds or square
footage, but items; however, the continued with their madness. I told them I would wait and see what my items weigh because I knew my items were 3,136 pounds when I moved in June 2011 and should be less now because I got rid of
over 33% of my items.
I informed Rebecca via email and telephone that I wanted to have someone present at the weigh station because I no longer relied on the company for accuracy. Rebecca never returned my call or email. After calling the company
for four hours without anyone picking up or answering my call, they called me and claimed my items weighed 3,380 pounds and the bill was $1,589. I asked how that was possible; at $0.38 per pound my bill should have been $1,264.40. They
claimed I was quoted $0.38 per pound for 2,730 pounds and anything over that was $0.85 per pound. Once again, I was never quoted on pounds, only items. So I asked, where is this information regarding the $0.85 per pound and Tony
claimed it was in the document I signed days before. The document I signed days before should have only revised the moving address. Apparently, they switched from the binding quote and added all the additional information after I changed
the address. After comparing the previous documents, I realized that is when they switched from per item to per pound and added the $0.85 per pound rate.
As if their ripping off wasn't enough, they also lied about my delivery date. I was told to expect my items on Saturday, December 17, 2011. After speaking with them on Friday to confirm the delivery, they claimed no you will not receive
your items until December 20th or December 21st.
If you can avoid it, please do not use this company. They lie about everything.
3 Updates & Rebuttals
Mad Consumer
United States of AmericaLegal Department if Misinformed
#4Author of original report
Wed, January 18, 2012
Thank you for your response. You are the most level-headed and professional individual I have had communication with at your company. However, I have several issues with your view of the transactiosn that took place. In response to your rebuttal, I would like to state the following:
If you represent the legal department for your company, you should contact the client for clarification about the issues at hand. I am more than happy to provide you with documentation supporting anything I said.
Great American Van Lines Legal Dept
Davie,Florida,
United States of America
Response to this Complaint
#4UPDATE Employee
Wed, January 18, 2012
We are sorry that you received service that prompted you to
contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused you. To ensure that our staff conducts itself
in a manner that reflects the high regard that we have for our customers, we
have notified the proper department of your complaint.
After further evaluation of your case, we will like to start
to point out the reasons why the amount of your estimate changed from the total
cost of the relocation; It changed because of the additional items that you
added to the relocation causing the additional weight on this move, therefor
adding to the bill the additional cost. Please look at the estimate provided to
you prior to the relocation and to the revised estimate for the executed move. As far as the estimated time of arrival, it is an estimated time due to the conditions that we might encounter. The company have estimated time to deliver the customer, which 7 to 21 business day.
You were not overcharged, the service was provided, the contract was clear and
no refund is due.
Mad Consumer
United States of AmericaTony Gonzalez's Vegenance
#4Author of original report
Sat, December 24, 2011
As of 12/21/11, Tony Gonzalez, the general manager, found my report on Rip Off
Report and refuses to deliver my items as promised. As I stated before, I
initially received a promised delivery date of 12/17/11 which changed to
12/20/11 or 12/21/11. After Tony Gonzalez found my complaint on the Rip Off
Report site he has threatened to hold items until he feels like returning them.
I explained to him that my daughter's Christmas items are on the truck and we
have been stuck sleeping on the floor because I can no longer afford to pay for
a hotel and he stated "that is not his problem". I told him I have an
email from him indicating my items would be delivered no later than 12/24/11;
however, he said that was the case until I filed a report on Rip Off Report.
Also, my daughter has contracted pneumonia and strep throat since we got here.
So not only does she not get a Christmas because Tony is upset about his
company's unethical business practices, she has to fight pneumonia and strep
throat from the floor of our empty apartment.
I contacted the Broward County Sheriff's Office today and they tried to contact
Tony without any success. If you have or had problems with this company file a complaint with the Better Business Bureau, Florida Attorney General, Department of Transportation, the Federal Motor Carrier Safety Administration, and other consumer complaint sites. As of 12/23/11, the Department of Transportation has received 5 consumer complaints in 2011 against the company.