Complaint Review: Great Atlantic Warranty Services

I received a call today, unsolicated to my business cell number, initially automated in regards to an extended warranty service on a vehicle whose warranty is about to expire. I followed the prompts and was connected to a live rep. They seemed to know my warranty was about to expire or just made a lucky guess but didnt know the year or type of vehicle so likely jsut a guess. They were offering 100,000 miles with 5 years of service for $2450, but if I agreed today $400 would come off the price with 0% finaning for 12 months. Coverage description sounded too good to be true and much better than competitors, similar to a bumper to bumper coverage. When I told them I had been looking at other warranties with similar coverage terms, miles and time they pushed harder. I questioned the deductible which they said wa$0 and repairs could be made at any facility. I explained that I wanted to see the terms of their covferage to compre with AAA. They responded that the offer is onloy good for the dy at which time I declined. They backed off immediately and agreed to call back tomorrow and after a few requests they offered to e-mail their insurering agreement. A few interesting lines in the Agreement, none of wich Were mentioned during the call, including:

MAINTENANCE REQUIREMENTS: to obtain the benefits provided under this product warranty, it is the responsibility of the registered owner to:

1. Properly install the TracGuard TM product according to the instructions provided and return the registration form included with the product delivery. AND,
Eligibility: To be eligible for the benefits of this product warranty, the cooling system must have been treated with the TracGuard TM Product.
Furthermore:
Exclusions:
Parts that are worn or burned but NOT broken are not covered. Broken parts are defined as parts that have cracked or separated into pieces. Electrical components are considered broken if there has been a failure of the component to conduct electricity required for operation. Only listed components are covered.
3.Any and all damage resulting from the following: continued operation, negligence, failure to maintain proper coolant condition and levels, overheating of any type, lack of lubrication, long term fluid loss or lubrication levels, freezing or freeze damage, personal damages, , damages caused by contaminated fluids, coolants, or lubricants for any reason, misuse, road conditions, engine and vehicle modifications, rotary engines, unlisted electrical components are not covered, excessive oil consumption and diminished performance is not covered. Shop supplies, materials, hazardous waste, EPA, miscellaneous and storage fees/charges. Any failures due to any broken or missing bolts, clamps, nuts or fasteners. Parts or components that have been damaged by excessive heat are not covered. Parts that require normal manufacturer's recommended replacement intervals are not covered under this treatment program.

Not knowing what Trac-Guard is and no mention of it during the sales call, as well as some of the exclusions which are or can be interpreted in several ways, this looks like a possible scam

Joe48
rochdale, Massachusetts
U.S.A.