Complaint Review:
Great Call
Great Call Jitterbug I am only 51yrs. old, and they never asked me for my AARP number. They advertised first month free, No more than 59.95 per month. All of a sudden my bill jumps up to 108.95 per month, and the first month was NOT free! Marsh Wyoming
I am only 51yrs. old, and they never asked me for my AARP number. They advertised first month free, No more than 59.95 per month. All of a sudden my bill jumps up to 108.95 per month, and the first month was NOT free! Everytime I call to cancel the Urgent Response program, they try and convince me to keep it and suggest other services that would "better suit" me! I got into this because of my eyesight. I was rather happy with a Straight Talk Trac Phone for only 45.00 per month unlimited, however was convinced into this product. I am not a happy camper! Would like to keep my present phone number, and find a way to keep the phone, but not the company!!! Thank you for your time. Sincerely, Soonahai A
1 Updates & Rebuttals
Sue Weaver
San Diego,California,
RE: Reported Billing Issues
#2REBUTTAL Owner of company
Mon, May 19, 2014
Hello,
We believe that we have identified your account based on the information provided in your complaint and will be contacting you to address your billing concerns. It appears that your monthly recurring charges increased in February when your Data plan was increased to prevent excessive usage fees. We will review your previous billing and assist you in determining the best rate plan and services based on your needs.
Please email us at GCCustomerSatisfaction@ if you have any additional questions or concerns. We look forward to speak with you and resolving your reporting issues.