Complaint Review: Great Fun /Shoppers Advantage

On October 1, 2007 I noticed two charges of $9.99 each on my online credit card statement. One for "Great Fun", the other for "Shoppers Advantage". I have never heard of these people, I don't know what they do, nor do I want to know what they do, and I certainly did NOT sign up for anything they have to offer.

I called their customer service number on October 2. After much arguing, (they were saying that I signed up for it in March and I should have gotten a membership packet, and kept asking for my membership number, and kept telling me that the number was located on my membership card, (which I did not have one- ever). I finally thought I convinced them to remove the charges, and they assured me that the charges would be credited back to my account, and yes, they would remove my name from the system.

I checked my credit card statement today, and found FOUR additional charges. Two for $9.99 each on October 19 and another $9.99 on October 23, and yet another for $9.99 on October 25. The charges on October 1 had not been removed. So now I have nearly $60 in unauthorized charges on my credit card.

I called the again. First I spoke with Rose, who could not understand the spelling of my name. I asked to speak to her supervisor. I was on hold for a good 7 minutes. Then a Mr. Aaron Williams answered. He said he was a supervisor. Again, I had to spell my name numerous times before he got it, then he pretended that I had a bad cell phone connection, but suddenly the connection got better when I told him that I was calling on a land line.

So Aaron promised me that he was removing all of the charges as we were speaking. I told him to purge all of my information from their system. He assured me that he would. I had to ask for a cancellation number, which he did give me. He told me that charges would show up as credits to my account within 15 days.

I am skeptical that this will happen. I was told the first time I called that the charges would be removed, but they ended up charging me four more times.

I don't know how they got my information; I did not sign up or register for any such service. I did not receive this "membership packet" they were insisting that I got.

It seems that I am not alone in this identity theft, and I think some type of class action needs to be initiated against this company.

Levy M. XXXXXXXXX
Washington, District of Columbia
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.