Great sports Inc. Saferwholesale.com Great sportsInc. Lg wholesale globaltrailer.net 866-710-6096, 866-606-3991,503-612-0860,708-669-1237 Caution misleading ads shady company policies New Lenox , Illinois
I have purchased a Hammock stand and chair from Great Sports. These two items were shown together in the ad. Once I received them, we put them together- at this point it was very clear that this chair did not fit this stand. I immediately called Great Sports, who told me to call customer service .
AOSOM was the customer service for this company there was a card in the box with a phone number. They were going to get back to me 2 days went by no calls I realize they had many web sites and 3 or 4 different names of company. I called my credit card company to find out the order was charged under saferwholesale.com. I called them and told my story, at which point he gave me an address to send the chair to along with a return # to put on the box. He never mentioned a restocking fee or shipping fees. The shipping for just the chair was $68.00.
After they received my chair I got an e-mail that stated I had no authorization to do this- the only person who can authorize a return is "Allie" in customer service. She has informed me that i am not allowed to return this item; it would have to be an order cancellation. Order cancellation policy states that a restocking fee of 30% would be deducted along with original shipping fees.
After going to the Better Business Bureau, "Allie" from customer service is stating that they refunded the credit to Great Sports and I must contact them. As stated in the beginning of this story, they referred me to her. Now she is referring to it as a refund, so I should not have to be forced to pay shipping and restocking fees. Not only do they get to mislead the consumer by their ads but we also have to pay for returns and restocking fees with their faulty equipment.
2 Updates & Rebuttals
Itsgoingdown
westminster,Colorado,
United States of America
BS
#3Consumer Comment
Wed, September 21, 2011
I say thats all a big lie with their responses. They say we work hard to get this issue resolved but we've been dealing with them for almost a year and nothing has been taken care of. It's a whole bunch of running around. it's amazing though how they say they have parts but you never recieve them. I doubt what we even bought that from where they claim who the manufacture is but i can seem to find or they cant find that product. Them when you ask for who they talked to they will not give you names. So it's alll just a big lie and a real company would have no problems giving you this info. So to their letters back to the wronged people are BS or else they would have taken cared of these problems sooner. A REAL COMPANY would do that.
SaferWholesale.com
New Lenox,Illinois,
United States of America
Please always work with us directly!
#3UPDATE Employee
Tue, February 22, 2011
This customer clearly did not work directly with saferwholesale.com with regards to this situation. AOSOM is not in any way owned by Saferwholesale.com, nor do they complete our customer service calls. I am not sure who this customer called in their searching around on the internet, however Saferwholesale.com (Great Sports Inc.) handles all of our own customer service and warranty customers. Our policies and terms are made extremely clear when placing an order through our wholesale company. While we do not accept returns, we will always ensure that the customer has their correct and working product. This customer did not even call us to let us know that they were having an issue with the product, until after they had shipped the product to some other company that the customer did not even purchase from. In a case such as this, when the customer did not speak with us ahead of time, and did not even make an attempt to follow our policies, the only options available would be to treat the order as a cancellation or provide her with a full store credit, which we are happy to do for her. If she chose the cancelation route, she would incur the 30% restocking fee from any refund issued. If she chose the store credit, she would receive a full store credit on the cost of the unit. (Shipping would be non-refundable in this case, as the product was in fact shipped to her.) This store credit would apply to any of the available items on our website.