Complaint Review: Great Sports Inc.

Purchased moped on-line via credit card.  Approx. one week after purchase, sales rep. (Terry) left a voicemail message to call back, but didn't mention what it was about. I tried to get in touch with him twice,on different days.  Customer service reps said, both times, "He's not in."  I tried one more time to get ahold of him...same answer.

So I complained to the customer service rep about him not returning my calls.  Shipping window was 10 to 15 days.  On day 14, I called to find out anything. He did call me back this time.  He said the communication problem was due to phone tag.  That was a lie.  He had my phone # and I have voicemail.  

He said there was a problem getting the windshield for this moped and it would be an estimated 4 more weeks before I would recieve the moped.  He then said it could be shipped, w/o windshield, next week and I would be reversed purchase $80 for no windshield.  So I agreed to that. And the rest of the sales end of it happened just that way.    Thank you.