Complaint Review: GreatCall-5 star urgent response

First this service is good and it performs tracking of the device wearer as advertised.

What you need to know: when I tried to suspend the service by calling their 800 # they sent me from one agent to another and put me on hold for the longest time. I believe they hoped I would forget about it and hang up.

The monthly charge is charged to your credit or debit card. When I requested a suspension of service, I was told I could not suspend it. I had to cancel it. Once cancelled the service could not be activated using the same device I had bought. I would have to buy a new device and pay a reactivation fee. I then asked to speak to a supervisor.

The supervisor said I would not have to pay for a new device if I wanted to reactivate service. I would have to mail in my old devise and they would send me a new one. I would have to pay shipping both ways. And the reactivation fee. When asked why the old electronic device for which they have all info in their system could not be reactivated, the supervisor, Cathy said they were not set up for that eventuality! She said this was not a common situation. The device is a GPS tracker made by Qualcom. Why Great Call cannot put your existing device into service again after suspension/cancellation is a mystery in this day and age of marvellous electronics. 

What these folks want is for you to continue paying for the device during a period in which you do not need it. And they want you to pay for a new device everytime you suspend and restart service plus a reactivation fee. In this day and age where you can remotely fix another computer, it is a mystery why they cannot reactivate the device you own and paid for previously. They just do not want to do it.