GreatCall GreatCall Medical Alert Service Rude and poor customer service regarding a billing that is in error. San Diego California
GreatCall has the worst customer service that I have experienced in many years! Over an error on their part in billing, they are out of the blue trying to collect $51 for a service that has not been active for over 6 months.
A supervisor by the name of David is threatening calls from collection services over $51 that I can verify their service was not even connected...I will make sure that they will pay more than $51 in bad publicity!!!! Plus the other reason I switched to a better medical alert company called LifeStation is that GreatCall does not have an emergency pendant/help button that will hold a battery charge for over 24 hours and LIfeStation easily beats that with a battery that lasts 4 YEARS!!!
When I asked to be transferred to a supervisor, I was disconnected. When I called back to ask for someone with more seniority, David said that would be Kayla but he would not transfer over to her. So I am going to make sure that others are aware of my poor treatment and dissatisfaction with GreatCall.