Complaint Review: GreatFun

Signed up for the Super Shuttle service to get from Las Vegas Airport to Hotel and was offered 2 $20 rebates from GreatFun (AKA TLG, Trilegiant Corporation, Great Fun) for signing up for their coupon book for $1.00 and soon found out that they charged me $1 for TLG Great Fun and $1 for TLG Shopper which I had never heard of.

I was told by rep by phone that I could cancel anytime within the first 30 days but I would be sent the 2 $20 rebates within that time.  They never showed up and this was in early July; our trip is early next month, Sept 9-12.

So I called and canceled the $2 in charges within the 30 day time frame but never got a refund and still have not received rebates so I emailed them and they have not responded.  Of course, I have no proof of my email since I had to use their email system from their website but now I have found out that the parent company is Trilegiant Corporation and that email is thoffman@affiniongroup.com and I'm sending them a copy of this complaint.

I doubt that I will get a favorable response and much less the rebates promised in time for our tri which means the shuttle will cost us $40. instead of $20. as promised.

I hope I've learned my lesson and never sign up for any online trial deals ever again since they all seem to end badly.