Complaint Review: Green Dot Bank

On February 13th, we accidentally purchased a Walmart MoneyCard, thinking it was a gift card, and placed $200 on it.  We discovered the error, and attempted to get Walmart to refund it on 2/21, even though the card had not been activated.  They refused.  We then contacted the issuer: Green Dot Bank.  Reported it as incorrect purchase, received a case # and provided all the requested documentation via email immediately following the call, after repeating back to the rep all that she had specified we needed to provide.  We were told that we should expect full refund within two weeks via a mailed check.

On March 11th, we called back, as refund had not been received (seemingly speaking to the exact same person from before.. considering the name and accent).  We provided the case number and were told that on Feb 24th the refund had been refused for insufficient documentation, and case closed.

We had her reopen a new case, once again wrote down and read back to her all the required documentation (more than before), and promptly emailed the full requested information after finishing the call.  When asked for her name as reference, she hesitated and provided a different name than stated when she answered the phone both times. 

Will we ever see our money refunded?  I'm not holding my breath.