Complaint Review: Green Dot Corp.

I recently Just bought a green dot card. About a wk and a half ago a loaded 50$ into my account on my card. I tried signing up for this particular website (click2pay.com) and during that sign up process you have to give them your credit card information. I did so thinking that nothing would happen. No the less, i get an error code when I try to make an account with this (click2pay). I called there specialist and they said just keep on trying to make an account (the error code was 501 which meant too many people were online at that time). SO therefor, I never opened an account. THe next day I tried to use my green dot card and it was declined. I called greendot to see what the issue was and they said Click2pay had taken 5.00$ out of my account 10 times. I called click2pay and they denied any of it. THey said they did not have my credit card information so this was impossible. So we had agreed this was an error and they had told me they would not accept any money from the card since it was an error. I then called greendot and reported my card as stolen, because the fact if they company denies using my card...therefor it's stolen bc money was still taken from my account. Now I find out that I must wait 2-3 wks to recieve a new card. All they will do is give me the card information, but not the CVV code on the back (dunno why they give card information out bc u cant use it without the cvv code). I asked if I could be refunded this money bc I needed it ASAP. Not to mention this was a WEEK BEFORE CHRISTMAS!!!! Now its almost new years and still nothing. All i've been told is that I have to wait and I have no other choice...even though this isn't a error which i had made. SO now I must suffer the consiquences bc another company took money from my account which I had not accepted. Now I must wait all this time...it's COMPLETELY rediculous. And when you call for a supervisor, they all tell u the same...and act confused when I said this is rediculous. Let alone didn't even hardly speak english. It's like they know nothing...she just sat there and listened. Had no comments or anything. SHe just kept repeating when I'd get the new card in the mail. If I knew a good lawyer and had enough money, i'd def be up for sewing this company bc this is not right. This is completely taking advantage from its cardholders. I recommend NO ONE get this card enless you have to....hope this helps someone before it's too late. I have no way of paying this particular bill now for another 2 wks. Thanks greendot. Great customer SERVICE!

Tim
Indianapolis, Indiana
U.S.A.