Complaint Review: Green Dot Corporation - Columbus Bank And Trust Company

I use Green dot for my direct deposits and have been for some time now. This month when I went to access my funds (including the approx $1300 that was in there prior to the direct deposit) -- I was told that my card had been cancelled. Now Green Dot is holding nearly $3000 of MY MONEY. There excuse for this: I filed a dispute over non-receipt of an item and they haven't been able to get in touch with me to discuss the matter. WHAT??? That means they can take and hold MY $3000.00!!!! I called numerous times and no one is able to assist me. There is never a supervisor on hand and the "person handling my account is not available at this time and I must wait for a call back". HOW CAN THEY TAKE MY MONEY,not release it to me and then tell me I have to wait for them to call me whenever they get around to it?

I am a single, disabled, mother of 4. These people are holding every single dime of my money and I cannot buy food, pay my mortgage, gas or other bills. I am stranded with no money even though I have $3000 in my green dot account. What can I do and how can this be remedied? How can they legally do this? I did nothing wrong. I reported a charge for an item I did not receive and suddenly that gives them the right to hold all of my funds? How is that possible?

I can't sleep, I'm worried I'll lose my home. I can't feed my kids. I'm devastated. Someone PLEASE help me!

Singstoo
Saint Louis, Missouri
U.S.A.