Complaint Review: Green Dot Corporation - Green Dot Financial Network - Columbus Bank And Trust Company

Three other employees and I received a Green Dot prepaid credit card for $25.00 each. We each activated this card approximately 2-3 weeks later online. I used my $25 about a week later. The other employees had not used their card.

A month later, I found my Green Dot credit card in my purse and had forgotten if I had used it. I went online to check the balance and noticed a negative $4.95 balance. Ok, that was fine. I just called the number on the back of the card to close this account since I had other credit cards that had no fees to use them.

The customer service representative tried to get me to keep the card but when I explained I had other cards that I did not have to pay to have, she closed my account.

A week later, I informed my co-workers of the monthly maintenance fees so they would know since they hadn't used their cards yet. Of course, their cards all had at least 2 months worth of maintenance fees and they decided they would use their cards that day and then close their accounts as well.

I then decided to call and make sure my account was in fact closed. Called the customer service number and ...... surprise!!! No way whatsoever of actually talking to a live person. No matter what button I pressed or wrong info I entered did it take me to a live person. It would just say to try your call again later. I did not have this problem a week earlier when I closed the account.

I then went online and finally found where my account was closed but they decided to add a $.75 balance inquiry fee, which I did not inquire upon, plus another monthly maintenance fee of $4.95. They also listed my funding date of 4-10-06, which I know is totally wrong. I didn't activate my card at least until the first day of May.

Tammy
Denton, Texas
U.S.A.