Green Dot Meijer Pre Paid Mastercard, Ge Money Bank Green Dot Frozen Account and No help from Customer Service Internet, California
On Thursday I went to use my card and was told there was a hold on my account. I called customer service and they said my account was on hold and I need to talk to an investigator. I was told an investigator would call me back before 5 PM Eastern time. 5 came and went with no call I called 3 more times and spoke to a supervisor who transfered me to the corporate office where I sat on hold for 1 hour with out talking to anyone.. I called again friday and today and have been told someone will call you back today. I have called 9 times and yet to get a call back. I need my money its only 77 $ but until my job reissues my pay tomorrow thats all I have. This is getting insane I have done nothing wrong and they froze my account for no reason. I deposit over 1500 a month into it on top of my taxes.
1 Updates & Rebuttals
Green Dot Corporation
Monrovia,California,
USA
Green Dot Corporation Response
#2UPDATE Employee
Wed, April 11, 2012
We would like the opportunity to review this situation and provide an answer and resolution to your issue. Please send an email with your name as it appears on your card, your phone number and a brief description of your issue to Customer.Advocacy@greendotcorp.com so we can review and contact you.