Complaint Review: Green dot Money Pak

I am reporting green dot because first they make it extremely hard to redress issues by hiding contact numbers for customer care, secondly when I bought a softcard reloadable moneypak card from them 3 weeks ago, I gave the number to someone and it was declined.

I called them with the number and they told me it was declined. I told them the amount was $100.00 date and purchase place. They asked me if I had the receipt and I said no, I had thrown away the receipt. So they said that they could not help me with the receipt.

I went to the purchase place for 7 days before I could get the receipt. Once I got it I called and called the hidden 18669636219 number and told the person that I had gotten the receipt , gave her the same activation number, and she replies, Oh, Mrs. Johnson, your money is here , the card activation number is good, and tell me what would you want us to do. I could tell from her accent she was hispanic. I told her I would like to use the same number. She said I could not, I could transfer it to another card number( permanent number). She never once asked for any information from my receipt, and then after a long persuasive speech from me decided to give the cost of the card, two days later. They would have kept my money if I did not find the receipt

I went to the store and as I bought this new moneypak, I told the cashier to apprise every purchaser to keep the softcard and the receipt so as not to be ripped off by Greendot money credit cards.